Shipping policy

Shipping Policy

 SHIPPING TIMES

All orders ship Monday through Friday from our USA warehouse or EU location, currently Milan, Italy, where all our products are made (100% made in Italy). Processing takes 1 to 3 working days.

• Standard > 5 to 10 working days (depending on the location)*
• Express > 1 to 5 working days (depending on the location)*

* We now ship exclusively with Fedex to the USA (from Italy) to make sure our sculptures get to our customers as fast and reliably as possible. In the UK, for example, we use Yodel, in France Collissimo, etc.
We try to streamline shipments of Square Wave to the best of our ability by also using our stock, when possible, in our new USA fulfillment center.

CANCEL AND ADJUSTMENTS

Let us know right away, and we'll do our best! Email us and we'll get back to you as soon as possible.
Unfortunately we're unable to make any changes once your order has left our warehouse, but we can help you with everything else.

SHIPPING RATES
Shipping rates vary depending on the country. We ship from both the USA and EU.
Please note that we take no responsibility over import taxes. Import taxes may vary from country to country, check your country's regulations before placing an order.

NOTES
Personalized items may take 5-7 days to process.
Orders placed after 7am cst on friday will process the following monday.
The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
We're not responsible for courier shipping delays due to Covid-19
Customs fees and duties are the customer's responsibility. Some new import fees might apply to UK orders due to Brexit, although Square Wave is not a taxable item, some orders with higher value than £135 'might' incur in further import duty charges at the discretion of the UK Gov. as the EU/UK trade agreement is still pretty confusing and not precisely defined.

Our couriers do not ship on weekends and public holidays.